Privacy policy

QuiqOrder (“QuiqOrder”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and services.

QuiqOrder provides a WhatsApp commerce and automation platform that helps businesses respond to customer inquiries, manage orders, and collect payments on WhatsApp.

By using QuiqOrder, you agree to the practices described in this Privacy Policy.

We collect information necessary to provide and improve our services. This includes:

• • Device information
• • Browser type and version
• • IP address
• • Usage data
• • Activity logs
• • Platform interactions

This helps us improve performance, security, and reliability.

When you connect your WhatsApp account, QuiqOrder processes:

• • Customer messages
• • Order information
• • Product inquiries
• • Payment confirmations

This data is used solely to provide order and customer support automation functionality.

QuiqOrder enables businesses to communicate with customers only after explicit customer opt-in.

Users can opt out of messages at any time.

QuiqOrder does not support unsolicited or bulk spam messaging.

We use your data to:

• • Provide and operate the QuiqOrder platform
• • Provide automated replies and workflows for customer conversations
• • Process orders and payments
• • Improve product performance
• • Provide customer support
• • Ensure platform security
• • Communicate important updates

We do not use your data for unrelated purposes.

We use industry-standard security measures, including:

• • Secure cloud infrastructure
• • Encryption in transit and at rest
• • Access controls
• • Authentication safeguards

Your data is stored securely and accessible only to authorized systems and personnel.

We do not sell your personal data. We may share data only with:

• • Payment processors
• • Cloud infrastructure providers
• • Service providers necessary to operate QuiqOrder

These providers are contractually obligated to protect your data.

Customer data is processed securely and not shared with third parties without consent, except as required to provide the service or comply with applicable law.

We retain personal data and customer interaction data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer needed, we delete or anonymize it where feasible.

If you have questions about retention or want to request deletion, contact us at hr@tryquiqorder.com.

You can request access, correction, or deletion of your information. We may need to verify your identity before processing requests.

To submit a request, contact us at hr@tryquiqorder.com.